Privacy Policy

Effective Date: July 30, 2025

At Reliant Radiance, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.google.com/search?q=reliantradiance.com) or use our plumbing services in Denver, CO.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information that can identify you, such as your name, address, email address, phone number, and payment information. We collect this information through various means:

Directly from You:
When you call us to schedule a service.
When you fill out contact forms, service request forms, or estimate request forms on our website.
When you interact with us via email, text message, or social media.
During the provision of our services at your location.
Automatically Collected Information (Website Data):
Usage Data: Information on how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected information for various purposes:

To Provide and Maintain Our Services: Including scheduling appointments, performing plumbing services, and communicating with you about your service requests.
To Improve Our Services: Understanding how our customers use our services and website helps us enhance our offerings and user experience.
To Communicate with You: Sending service confirmations, updates, invoices, and responding to your inquiries.
For Marketing and Promotions: With your consent, we may send you information about special offers, new services, or promotions that may be of interest to you. You can opt out of these communications at any time.
For Billing and Payment Processing: To process payments for services rendered.
For Security and Fraud Prevention: To protect our services and customers from fraudulent activities or unauthorized access.
To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

3. How We Share Your Information

We value your trust and will not sell your personal information to third parties. We may share your information in the following limited circumstances:

With Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, scheduling software, IT support). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
To Protect Our Rights: To protect the rights, property, or safety of Reliant Radiance, our customers, or others.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred. We will notify you of any such transfer and any changes to this Privacy Policy.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is important to us. We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

Access: The right to request copies of your personal data.
Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: The right to request that we erase your personal data, under certain conditions.
Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided below.

6. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Reliant Radiance [Your Company Address in Denver, CO] [Your Phone Number] [Your Email Address] [Your Website: https://www.google.com/search?q=reliantradiance.com]